The product is great. I've been using Genestra for years. It's the way the Finlandia store itself has changed that is very disappointing. I've been shopping at Finlandia for over 20 years. Recently I understand ownership changed and I have to say it feels like it's falling apart. There are no longer skilled, knowledgeable staff; naturopaths, herbalists, specialists whom you can consult with on any issue and know you will get good quality care from. The staff are pleasant enough but there are few staff to even speak to and they don't seem knowledgeable about health and the products they sell. The store itself is not set up to welcome business. The very small checkout counter is located in a small area by the door which does not allow for a customer to have more than one or two items and gives no space for more than one person to stand there. All around the experience lacks the trustworthy quality I came to know at Finlandia, which is a shame because they offered a unique combination of Allopathic and Naturopathic services that does not exist anywhere else in Vancouver. It doesn't make sense not to take advantage of that niche in the market.