How returns work at Finlandia
Returning a product? Use the form below — whatever the reason. It covers a change of mind, the wrong item, a broken or missing seal, damaged packaging, an expired product, a quality concern, or a side effect / adverse reaction.
What happens after you submit:
- Our team reviews your request.
- We contact you to confirm the details and arrange the outcome — a refund, store credit, or replacement.
- Please keep the product and its original packaging until we've been in touch.
For health and safety reasons, opened products and items with a broken seal cannot be resold — but you may still qualify for a refund or credit, and this form helps us decide. If you had a side effect, your report also lets us notify Health Canada's Canada Vigilance Program. Everything you share is kept strictly confidential under PIPEDA / BC PIPA. Fields marked * are required.
About side effects
Read this if your return is about a side effect or adverse reaction. Finlandia files a Health Canada Side Effect Report on your behalf, which is why the side-effect questions in the form are required.
What is a side effect?
A side effect (also called an adverse reaction) is a harmful and unintended response to a health product. Health products include prescription and non-prescription medicines, natural health products, vaccines, and more. This includes any undesirable effect suspected to be linked to using the product — an unintended effect, an overdose, a drug-drug or drug-food interaction, or an unusual lack of effect are all reportable.
What is a serious side effect?
A serious side effect is one that requires hospital admission or a longer hospital stay, causes a birth defect, results in lasting or significant disability, is life-threatening, or results in death. A side effect needing significant medical treatment to prevent one of these outcomes is also considered serious.
What should I report?
Report all suspected side effects — especially ones that are unexpected (not listed on the product label) no matter how mild; serious, whether expected or not; or reactions to a product on the market less than five years.
Your privacy
We use your information only to process your return and, where applicable, to file a Side Effect Report with Health Canada and request a supplier credit. Reporting a side effect is not an admission that the product caused it — a possible or time-based association is enough to report. Your information is protected under Canada's Privacy Act.
Why we ask for these details
Finlandia files the Health Canada Side Effect Report on your behalf. To do that — and to obtain your refund from the supplier — we need the required (*) details in the form below. Completing them now means we can process your refund without delay.