IMPORTANT ORDERING INFORMATION
Due to the high volume of orders, items on average take 1–3 business days for processing.
"SPECIAL ORDER" PRODUCTS
Please note that the delivery time for special order items may take longer than standard orders. Most special orders are still deliverable within 1-2 weeks. Special order products are not carried in the store and must be special ordered from our suppliers. If an order contains a "special order" product, the order will not be shipped out until the order is complete (an additional shipping fee can be paid to have a partial order sent while waiting for the "special order" product). While we strive to maintain accurate product listings, some products in our selection have not been listed as "special order" products. We apologize for this inconvenience as we continue to update our product listings on a daily basis.
*To avoid this delay in shipping for an order, a customer can place two separate orders; one order with regularly stocked products, and a second order with "special order" products. Regularly stocked products in the order will be shipped as soon as the order has been processed (usually the same day). The second order will be shipped when all "special order" products have arrived in store.
"ONLINE EXCLUSIVE" PRODUCTS
Online Exclusive products will be in stock for the online store but will not be available for in store immediate purchase. We try our best to ensure we have the product in stock always.
There is a cancellation fee of 10% of the subtotal of the order or a $10 minimum for orders with a subtotal less than $100 (no cancellations will be accepted after an order has been shipped).
CHANGING AN ORDER
Due to the complexity of locating orders once they have entered our order processing system, orders may not be changed, or added to once they have been processed. After an order has been placed, changes may be requested, but there is no guarantee that they can or will be implemented. Our Toll Free phone number is 1.866.872.0989 or email to us at email@example.com.
If for any reason you are not satisfied with a purchase, please call us to arrange for a refund or online store credit. Products considered to be defective can be returned to Finlandia within 30 days of invoice date. Please email, phone or fax for a return authorization number, and return shipping instructions. All defective product returns must be accompanied by a return authorization number and a copy of your customer invoice.
Please note that we do not accept returns for probiotics, professional brands, water systems, or homeopathic products. No exceptions.
Professional brands include:
Imix (Mucosaheal, Fissureheal)
Med Chem (Lauricidin)
Queen of the Hive
For products that are listed as Special Order products on our website, a 20% restocking fee will be applied to the amount returned (as these products were ordered specifically for the order placed and are not kept as part of regular stock in the store). Special Order products that fall into one of the above categories (probiotics, professional brands, water systems, homeopathics) will not be accepted for return.
You may return unopened items within thirty (30) days from date of purchase (or date order is shipped from facility). In the event that your shipment is damaged, incorrect, or unsatisfactory, please phone, fax or email us immediately for a resolution. All returns require contacting us first and a copy of your customer invoice - if you do not contact us first, we may not accept the products for refund. All returns are subject to a 15% restocking charge. Please email, phone or fax for your return shipping instructions. All returns must be sent prepaid within 30 days of the date received, and be accompanied by a return authorization code. No collect shipments will be accepted. Shipping charges are non-refundable. We do not accept returns on opened merchandise.
SALE PRICING & COUPON CODES
All sales and coupon codes are valid only for the time period stated. Sales prices for products may be changed at any time, with out warning or advance notice. We are unable to apply a discount or coupon code to orders placed before a sale (no exceptions). We are unable to apply a discount code or sale price to an order placed after said sale or after a sale price has terminated.
We are unable to apply 2 discount coupon codes to the same order (two separate orders must be placed).