If for any reason you are not satisfied with a purchase, please call us to arrange for a refund or online store credit. Products considered to be defective can be returned to Finlandia within 30 days of invoice date. Please email, phone or fax for a return authorization number, and return shipping instructions. All defective product returns must be accompanied by a return authorization number and a copy of your customer invoice.
Please note that we do not accept returns for probiotics, professional brands, water systems, or homeopathic products. No exceptions.
Professional brands include:
- Absorb Plus
- Bioclinic Naturals
- Douglas Labs
- Imix (Mucosacalm, Fissureheal)
- Integrative Therapeutics
- Med Chem (Lauricidin)
- Pure Encapsulation
For products that are listed as Special Order products on our website, a 20% restocking fee will be applied to the amount returned (as these products were ordered specifically for the order placed and are not kept as part of regular stock in the store). Special Order products that fall into one of the above categories (probiotics, professional brands, water systems, homeopathics) will not be accepted for return.
You may return unopened items within thirty (30) days from date of purchase (or date order is shipped from facility). In the event that your shipment is damaged, incorrect, or unsatisfactory, please phone, fax or email us immediately for a resolution. All returns require contacting us first and a copy of your customer invoice - if you do not contact us first, we may not accept the products for refund. All returns are subject to a 15% restocking charge. Please email, phone or fax for your return shipping instructions. All returns must be sent prepaid within 30 days of the date received, and be accompanied by a return authorization code. No collect shipments will be accepted. Shipping charges are non-refundable. We do not accept returns on opened merchandise.